Understanding Customer Experience

Published on January 22, 2012 in Web Self Service. 0 Comments

This is a great video to get you up to speed on what exactly is defined as the “Customer Experience” and why it should matter to your business.

2012 Customer Experience Megatrends

Published on January 22, 2012 in Web Self Service. 0 Comments

Customer Experience Expert Bruce Temkin has published an initial draft of his 13 CX Megatrends for 2012. This list has been developed from research that includes analyzing survey responses from over 300 CX professionals. Bruce’s top three Megatrends are listed below, click here to see the rest of the list.

Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center

Published on January 20, 2012 in Customer Service Software Solutions, Virtual Agents, Virtual Answer Agent, Virtual Assistant Software and Virtual Customer Service Agent. 0 Comments
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center

Enhancing The Customer Experience: A Multi-Channel Online Service Solution

Published on January 20, 2012 in Customer Experience. 0 Comments
IntelliResponse & LivePerson Webinar: Enhancing the Customer Experience – A Multi-Channel Online Service Solution

Why “Old School” Self-Service is Hurting Your Customers…And What You Can Do About It

Published on January 9, 2012 in Web Self Service. 0 Comments
Why Old School Self Service Is Hurting Your Customers

Customer Experience “Mega Trends” For Financial Services

Published on January 9, 2012 in Web Self Service. 0 Comments
Customer Experience Mega Trends For Financial Services

IntelliResponse Customer EPCOR Recognized with Cumstomer Experience Award

Published on January 6, 2012 in Web Self Service. 0 Comments


IntelliResponse customer EPCOR was recognized recently by the customer experience consulting firm Chartwell as being the “Best in Operational Efficiency” utilities company in 2011. We are proud to have played a role in this through EPCOR’s deployment of The IntelliResponse Answer Suite via their “Ask Us” feature located on EPCOR’s website.
Congratuations EPCOR!
Additional information on the award can be found here: http://www.emacsconference.com/award.html

IntelliResponse is now on SlideShare

Published on January 6, 2012 in Web Self Service. 0 Comments

IntelliResponse will now be using SlideShare as a repository for our past presentations and other resources like white papers. We are very excited to be using this great site, and we will be uploading new material on a continual basis. You can check out our account here! http://www.slideshare.net/intelliresponse

Top 10 People to Follow on Twitter in 2012

Published on December 23, 2011 in Web Self Service. 0 Comments

Below is a short list of people IntelliResponse likes to follow on Twitter who discuss Customer Experience trends and issues on a regular basis. Make sure to be following these individuals as we head into 2012. Happy Holidays!

1. Shep Hyken @Hyken
2. Esteban Kolsky @ekolsky
3. SOCAP International @SOCAP
4. Natalie Petouhoff @drnatalie
5. Ron Rogowski @ronrogowski
6. John Ragsdale @john_ragsdale
7. Patty Seybold @pattyinboothbay
8. Diane Clarkson @diane_clarkson
9. Linda Ireland @LindaIreland
10. Elisha Gaiptman @Elisha_IR

Virtual Assistant Technology and the Contact Center

Published on December 23, 2011 in Web Self Service. 0 Comments

Virtual Assistant Technology and the Contact Center